EVgo Rewards™ is our driver loyalty program that gives you the opportunity to earn points towards charging credit. Select any of the questions below for more information:
- How does the EVgo Rewards™ program work?
- How do I enroll in EVgo Rewards™?
- How do I log in to see my EVgo Rewards™?
- How can I earn points?
- What if I don't want to receive promotional emails?
- Why don't I have EVgo Rewards™ points after a charging session?
- How do I check my points balance?
- How do I redeem points?
- Where can I see my $10 charging credit?
If you have any additional questions or feedback about the EVgo Rewards™ program, please submit a request and we're happy to help! *Please know that we have a special team dedicated to any EVgo Rewards™ inquiries, and our EVgo Charging Crew members dedicated to our phone lines are limited in the EVgo Rewards™ support that they can provide you. For the best and fastest support, please click here to submit a ticket directly to our dedicated team. |
How does the EVgo Rewards™ program work?
If you have already created an account with EVgo, then you are automatically enrolled in the EVgo Rewards™ program. For every dollar you spend charging at an EVgo location, you'll earn 5 points toward charging credit. You can also earn additional points during special promotion periods or for digital actions like engaging with EVgo on social media or exploring our website.
We have a dedicated EVgo Rewards™ portal where you can monitor and redeem your points. When you've earned 2,000 points, you can then redeem those points for a $10 charging credit!
How do I enroll in EVgo Rewards™?
With your EVgo account, you’re automatically enrolled! You can activate your rewards account by logging in at rewards.evgo.com using your EVgo account username and password.
There is no cost to begin earning points. Even with our free Pay As You Go plan, you are automatically enrolled in the EVgo Rewards™ program.
How do I log in to see my EVgo Rewards™?
Log into the EVgo Rewards™ portal at rewards.evgo.com. You'll use the same login credentials (email and password) that you use to access your EVgo account.
Note: It can take up to 48 hours after you create an EVgo account for our system to fully enroll you in the EVgo Rewards™ portal. |
Why am I getting an error when I try to log into the EVgo Rewards™ portal?
While all of our members are automatically enrolled in EVgo Rewards™, our system can take up to 48 hours to complete the process. During times of high demand, this can sometimes take slightly longer.
If you have been enrolled with EVgo for more than 48 hours and continue to see an error, then please submit a request to our dedicated rewards team on the EVgo Charging Crew.
Submit a request if you see the below message 48 hours after enrolling in EVgo! We’re thrilled you want to activate your EVgo Rewards™ but we’re having trouble verifying your info. If you created your EVgo account within the last 24 hours, it may take up to 48 hours to add you to our EVgo Rewards™ system. Please check back soon. If you’re an existing EVgo customer or have waited 48+ hours and you still can't log in, send us a note at rewards@evgo.com. |
Have you updated your email recently? If the EVgo Rewards™ login error notes an invalid login or password, it can often be related to a change in the email tied to your main EVgo account. If you have updated your email address in your primary EVgo account (via the EVgo app) after you've accessed EVgo Rewards™, then it's possible your old email ID is still linked to your EVgo Rewards™ portal. Please submit a request to the EVgo Charging Crew with a note of your updated email so that they can ensure your login credentials match across your EVgo account and the EVgo Rewards™ portal. |
How can I earn points?
Some common ways to earn EVgo Rewards™ points are:
- Signing into the EVgo Rewards™ portal for the first time at rewards.evgo.com
- 5 points for every $1 spent on charging sessions at an EVgo charging location
- Note: You can only earn points for charging at EVgo stations – roaming partners are excluded. Our system does not round up to give additional points for sessions that are $0.99 or less.
- Special promotional periods to earn even more points - be sure to opt into our emails for notifications about these offers. Sign up at evgo.com/email.
- Social media engagement; follow us @evgonetwork
Points will typically appear in your account within 24-48 hours of earning them. If you've met the requirements of a special promotion, there is no need to enroll; however, it can take up to 30 days for any additional promotion points to appear in your EVgo Rewards™ portal.
Important: To earn points on your charging sessions, the charging session MUST be tied to your EVgo account. If you use a credit card to start a charge instead of your EVgo app or RFID card, the transaction will not be tied to your EVgo account. If the transaction does not appear in your EVgo account, then you will not earn points for it. If you are unable to start a charge with your EVgo account or RFID card for any reason, please call the EVgo Charging Crew before starting the charge - the team can start a charge for you and link that charging session to your account, ensuring that you receive points. Unfortunately, we are unable to add EVgo Rewards™ points to your account if the charging session is not tied to your EVgo account. |
|
Why don't I have EVgo Rewards™ points after a charge?
Are you a Member of another EVgo account holder? Member accounts allow you to use another main EVgo account for charging sessions, transaction history and receipts, as well as accessing your own RFID card and account to start charges. Because Member accounts use payment methods managed by the main account, any Member charging sessions will count toward the main EVgo account for EVgo Rewards™. If you would like to earn your own EVgo Rewards™, then consider signing up for a new EVgo plan. You can also learn more about Member accounts in EVgo Account FAQs: Account Members |
How do I check my points balance?
- Tap the menu icon (☰) > Profile > EVgo Rewards
For any further details about your EVgo Rewards™ balance, you must visit the
How do I redeem points?
To redeem points, log into the EVgo Rewards™ portal and scroll to the Redeem Points section. When
- From the EVgo app:
- Tap the menu icon(☰)>Payment & Billing >Transactions
- On the web (account.evgo.com):
- Hover over Account in the top right > Billing Transactions
|
After I redeem my points, when can I use the $10 credit?
After points are redeemed in the EVgo Rewards™ portal, it can take up to 48 hours for your charging credits to appear in your main EVgo account. Because there can be a wait period, we encourage you to check your EVgo Rewards™ balance every so often and redeem points when you can. Then you'll be sure to have charging credits ready for your next charging session!
How do I contact support if I have questions or feedback about the program?
A special note to you from our CEO:“EVgo Rewards™ says thank you to EV drivers for charging with EVgo, for promoting transportation electrification on social media, and for just celebrating another birthday as an EV driver. EVgo customers are local heroes in addressing climate change in their own lives and we all should share in the rewards for that." - Cathy Zoi |