After you've earned 2,000 EVgo Rewards™ points, you're eligible to redeem those points for a $10 charging credit to use in your EVgo account.
There is no expiration date for EVgo Rewards™ points. This means that you can bank your points without limitation and credit can be redeemed at any time.
If you have any additional questions or feedback about the EVgo Rewards™ program, please submit a request and we're happy to help!
*Please know that we have a special team dedicated to any EVgo Rewards™ inquiries, and our EVgo Charging Crew members dedicated to our phone lines are limited in the EVgo Rewards™ support that they can provide you. For the best and fastest support, please click here to submit a ticket directly to our dedicated team.
To redeem your points:
- Log into the EVgo Rewards™ portal
- Scroll or use the menu icon (☰) in the top right to locate your Redeem Points section
- Select Redeem and confirm in the pop-up
When you redeem your 2,000 points in the EVgo Rewards™ portal, the $10 charging credit will appear in your main EVgo account in about 24-48 hours. You can then view your charging credits in your main EVgo account.
A note about redeemed points:
Your charging credits will not appear in the EVgo Rewards™ portal. After points are redeemed, the portal will display the redemption as Pending to confirm the points have been used. We are working with our Rewards™ partner to clarify this status, and we apologize for any confusion.
Please check your account in the EVgo app to confirm that the charging credit has been successfully added to your account.