If you want to disconnect the connector, first ensure that charging is stopped via the charger screen. If you cannot disconnect the connector, then you can try the following tips:
- The car needs to release the connector. If this is not done automatically, you can use the remote of your car keys to lock and unlock the car doors. In most cases, this will release the connector.
- It could be that the connector can not be unlocked due to the weight of the cable that blocks the unlock mechanism. In that case, it helps to support the cable when you unlock the connector with your car keys.
If you cannot disconnect the connector, contact Customer Support at (877) 494-3833.