Submit a request

Please select the type of request you'd like to submit to the EVgo Charging Crew:

Your email address

Please confirm the platform causing issues for you:

This can be any EVgo product that is not a physical charging station, such as the EVgo app, EVgo Rewards Portal, or EVgo on the web (account.evgo.com)

Other app causing an issue:

Please describe the issue you are experiencing in a few words

To provide more details, feel free to elaborate in the Description box.

Rewards Portal issue

Other Rewards Portal issue

Have you reviewed and attempted some general app troubleshooting steps?

Please check for some common issues we see, such as updating your device and EVgo app or rebooting the app itself. Find more in our article: https://helpcenter.evgo.com/hc/en-us/articles/20420726647831-General-EVgo-app-troubleshooting-steps

Mobile app issue

Other VIN issue

VIN (Vehicle Identification Number)

You must enter the VIN exactly as it appears; this field will only accept a VIN that matches a standard VIN string. Know that every VIN includes 17 characters, a mix letters and numbers (except letters I, O, and Q); this field is not case-sensitive. If you experience an error after attempting to submit the form, be sure to double-check the VIN against what you have entered.

Are you attempting to end your charging session at the station itself?

At this time, charging sessions can only be stopped early by using the display at the station itself. Please confirm that you have attempted to end your charge at the station itself before you proceed.

Other mobile app issue

Please provide a few words on the issue you're experiencing with the EVgo app if it does not exist in our default options.

Subject

Please describe your issue or request in a few words, such as Request receipt or Charging support

First Name

Last Name

Phone Number

e164 format Please include 1 for US / most of CA at the front of your number 1xxxxxxxxxx

Confirm the EVgo app version currently installed on your device

We use this information to help diagnose and resolve any EVgo app issues. You can find the version by tapping the menu icon (☰) and looking under the Help Center button. Ex: 7.18.1 (1837)

Are you using Apple (iOS) or Android for your EVgo app?

What type of Apple device are you using?

Please confirm the device that most closely matches your Apple model; we use this information to help diagnose and resolve any EVgo app issues. If the team needs to clarify your device more specifically (such as Pro or Max options), we will let you know!

Other Apple model

Confirm the Operating System currently installed on your device.

We use this information to help diagnose and resolve any EVgo app issues. How to confirm your Operating System from Apple support: https://support.apple.com/en-us/HT201685

What is the manufacturer of your Android device?

Other Android manufacturer

Android Model

Please confirm the model type and version of your Android device (ex, Google Pixel 7 or 6, Samsung Galaxy S or Z, OnePlus 10 or Nord). We use this information to help diagnose and resolve any EVgo app issues. If the team needs to clarify your device more specifically (such as Pro options), we will let you know!

Confirm the Android version currently installed on your device.

We use this information to help diagnose and resolve any EVgo app issues. How to confirm your Operating System from Google support: https://support.google.com/android/answer/7680439?hl=en

Description

Please enter any other details of your request or issue here, and a member of the EVgo Charging Crew will respond within a business day. If you need immediate assistance, please contact us at (877) 494-3833.

Attachments(optional)

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