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FAQ

  • How do I charge my electric vehicle?
  • How do I charge with my EVgo program card?
  • How do I stop a charge and disconnect?
  • I notice the charging rate seems to slow after I've reached about 80%
  • The connector is stuck in my car
  • What determines the charge speed?
  • 4 Types of Connectors
  • 4 Ways Charging Your EV is Different from Filling Up Your Car
  • Adapters
  • Can I charge my Tesla on the EVgo network?
  • Can two vehicles charge at the same time using CHAdeMO and CCS?
  • How can I charge without my program card?
  • How do I activate my EVgo program card?
  • How do I change my email address?
  • How do I charge with a credit card?
  • How do I charge with the EVgo app?
  • How do I close my EVgo account?
  • How do I enroll with EVgo?
  • How do I find an EVgo charging station?
  • How do I log into my account?
  • How do I make a payment on my account?
  • How do I navigate My Account?
  • How do I pay for charging?
  • How do I suggest a charging location?
  • How do I view my account information?
  • How does the Pay As You Go plan work?
  • How Long Does It Take to Charge Your Electric Vehicle?
  • How much will I pay to charge my car?
  • I have an EZ-Charge card and want to use the EVgo network. How do I sign up?
  • I would like to use your network but I have not yet signed up for a plan – can I still charge at an EVgo station?
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