Why is my vehicle saved on the web, but doesn't appear in my EVgo app?

At this time, we are currently working to resolve an issue where vehicle profiles are not populating between the EVgo app and the web portal. This means that even when logged in, vehicle profiles created and saved on the web are not appearing in the EVgo app, and vice versa.

Please ensure that you add your vehicle to the platform where you intend to use your EVgo account. For most users, this means that adding your vehicle directly to the EVgo app will result in the best experience for you. 

We appreciate your patience as we work to resolve this issue. If you have any further questions are are still experiencing problems with your vehicle profile(s), please submit a request to the EVgo Charging Crew!

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