I never received the password reset email - what can I do?

If you've requested to reset your password, you should receive an email within about an hour, if not right away, from support@evgo.com; the subject line is: Password reset.

If you don't receive a password reset email within an hour, try requesting it again or contact the EVgo Charging Crew at 877-494-3833. Our call center team should be able to manually reset your password and provide it to you. If they are unable to help you reset the password during your call, then the team will help to escalate the issue. 

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