You are required to have a valid payment method on file to start a charge through your EVgo account - whether using the EVgo app, your RFID program card, or calling the EVgo Charging Crew for a remote start.
If you need to add or update a payment method, you'll need to do so within your payment settings (skip to our full instructions below for updating a payment method). After you've updated the payment method in your account, the EVgo app will automatically work to process the new payment method and initiate a charge.
Important:
If you use the credit card reader at the station, your charge will not be linked to your EVgo account, and you will not utilize the full benefits of your EVgo account for that charging session.
If your payment method is up to date and you're having trouble starting a charge, contact the EVgo Charging Crew for assistance.