If you need to dispute any charges posted to your EVgo account, then pleasesubmit a requestto the EVgo Charging Crew. The form will ensure that we have any necessary details about the transaction and go directly to our team who specializes in billing matters.
If possible, please provide any screenshots or images of receipts as well as the reason for your request. Any additional details will help our team handle your dispute as efficiently as possible.
An important note related to billing disputes
The EVgo Charging Crew is always happy to look into billing disputes; however, we are only able to assist with transactions that have been fully processed and posted to your bank account. If a transaction is in Pending status, please wait until the transaction is fully posted before contacting us.
After the disputable pending transaction fully posts to your account, then please submit any billing disputes to our team dedicated to billing matters using the form here: