Can I use a virtual payment provider via the EVgo app?
At this time, EVgo accepts some forms of virtual payment at select stations. If Apple Pay or Google Pay are not available, you must use the payment method in your EVgo account or the credit card reader at the charging location.
Note: Many credit card readers will accept a tapped credit card, however, this does not mean that they will accept virtual payments. If you attempt a virtual payment, it may not go through, and you may see an authorization fee appear on your bank statement. For any unsuccessful payment attempts, the authorization fee should drop from your account within 3-5 business days
If any pre-authorization holds post to your bank account, submit a request to the EVgo Charging Crew as soon as possible. Our team dedicated to billing disputes will best be able to support you within 30 days of the transaction.