When making a payment using a credit card reader, some stations will ask if you want a receipt. Please know, however, that this is not always an option.
If you see the option for a receipt, you must select this option at the time of initiating a charge. Our credit card reader transactions are run through a third party, so the EVgo Charging Crew is unable to access or provide receipts after your charging session.
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To ensure you always have access to your transactions and receipts, be sure to start your charge from an EVgo account! All of your transactions are stored there for future access. Click on this link to see how to view your transactions in the EVgo app. If you require a receipt of payment at our chargers and do not have an EVgo account, then we recommend referring to your bank statements to obtain proof of purchase. |