Access a receipt

You can easily obtain a receipt for any transaction available in the Transactions section of your EVgo account. Your EVgo account maintains an active record of all transactions that you tie to your account.

Select your platform for more on how to obtain a receipt: 

 

Important note about one-time payments:

Receipts are available for any transaction completed using your EVgo account. If you started a charge with a credit card at the charging station, the transaction is not tied to your EVgo account. We cannot provide receipts for these transactions as they are completed with a third-party payment provider. 

We always recommend using an EVgo account to execute any transaction to ensure you have a robust transaction and receipt history on your account. If you require proof of purchase for any transaction outside your account, we recommend using records from your bank statement.

 

 

If you need additional assistance obtaining a receipt, please check out our Billing and Payment FAQ page or Submit a request to the EVgo Charging Crew. The team is committed to answering all requests within a business day.

 

 

Access a receipt in the EVgo app

  1. From the landing page, tap the menu icon () in the top left
  2. Select Payment & Billing within the Main Menu panel
  3. Select Transactions
  4. Locate and select the transaction for which you need a receipt
    • By default, your account shows transactions from the last 30 days.
    • You can filter the date range of your transactions if it was not a more recent transaction
  5. You can take a screenshot or download from the Receipt screen

 

transactions_app_selected.jpg   Receipt_app.jpeg 

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