You may have charging credits in your EVgo account for many reasons - most often, our drivers have credits due to special promotions or redeemed EVgo Rewards™ points.
You can review your EVgo Charging Credits balance and how the Charging Credits have been used in your Billing & Payments settings. Scroll or select an available quick link for more information.
Quick tips for seeing how your charging credits were earned or used:
- Set the filters for the period when you either earned or used the charging credits.
- Transactions fully covered by charging credit will include the Credit icon (see below).
- Tap the specific transaction to see the receipt and exact amount of account credit that the transaction used.
Review Charging Credits in the EVgo app
- Tap the menu icon (☰) in the top left of the landing page
- Select Payment & Billing within the Main Menu panel
- Select Transactions
- Any Account Credit will appear at the top of the Transactions screen
Review Charging Credits on the web (account.evgo.com)
- Select Billing & Payments from the main menu on the left
- Select the Transactions tab at the top of the page
- Any Account Credit will appear at the top of the Transactions screen
Need more support?
If you need additional assistance reviewing your charging credits, feel free to check out our Billing and Payment FAQs or Submit a request to the EVgo Charging Crew. The team is committed to answering all requests within a business day.