You may have charging credits in your EVgo account for many reasons - most often, our drivers have credits due to special promotions or redeemed EVgo Rewards™ points.
You can review your EVgo Charging Credits balance and how the Charging Credits have been used in your Billing & Payments settings. Scroll or select an available quick link for more information.
Quick tips for seeing how your charging credits were earned or used:
- Set the filters for the period when you either earned or used the charging credits.
- Transactions fully covered by charging credit will include the Credit icon (see below).
- Tap the specific transaction to see the receipt and exact amount of account credit that the transaction used.
Review Charging Credits in the EVgo app
- Tap the menu icon (☰) in the top left of the landing page
- Select Payment & Billing within the Main Menu panel
- Select Transactions
- Any Account Credit will appear at the top of the Transactions screen
Review Charging Credits on the web (account.evgo.com)
- Select Billing & Payments from the main menu on the left
- Select the Transactions tab at the top of the page
- Any Account Credit will appear at the top of the Transactions screen