You must have a valid payment method on file to activate your account, no matter what plan you enroll in. If you did not add a payment method upon account creation, you can add and manage your payment method(s) from the EVgo app or website.
Important note:
To avoid being flagged for fraud, the name on the card tied to your account should match the name of the primary account holder. If you have any questions about this, please contact the EVgo Charging Crew for further support.
To avoid being flagged for fraud, the name on the card tied to your account should match the name of the primary account holder. If you have any questions about this, please contact the EVgo Charging Crew for further support.
Accepted payment methods
You can add a credit or debit card; pre-paid credit cards are also acceptable to use in your EVgo account. EVgo accepts most major credit/debit card providers, specifically Visa, MasterCard, American Express, and Discover.
A note about your Primary/Default payment method:
The first card added to your account will be automatically delegated as your default payment method for all billing matters. You cannot delete the default card on your EVgo account, but you can adjust the default payment method after adding another payment method to your account. Find more in our article: Manage your payment methods
The first card added to your account will be automatically delegated as your default payment method for all billing matters. You cannot delete the default card on your EVgo account, but you can adjust the default payment method after adding another payment method to your account. Find more in our article: Manage your payment methods
Add a payment method in the EVgo app
- Tap the menu icon (☰) in the top left of the landing page
- Select Payment & Billing within the Main Menu panel
- Select Payment Method
- Tap Add Payment Method at the bottom of the screen
- Tap the + button on the top right if you have previously added a payment method
- Tap Credit or Debit Card on the selection popover
- Enter your card number and tap Next to add the remaining card details
- Tap Add Card on the top right when everything looks good
When successful, we'll add the card to your Payment Method screen.
Add payment method on the web (account.evgo.com)
- Select Billing & Payments from the main menu on the left
- Click the yellow Add Payment Method button at the top of Payment Methods tab
- Enter your card details as prompted in the Add Payment Method popup
- Click Add Payment Method when everything looks good
We'll add the card to your Payment Methods screen when it's added successfully.