Whenever you attempt to make a payment on a credit card reader at an EVgo station, our payment provider will place a pre-authorization or temporary hold on your account up to $60.
These typically appear as 'pending' transactions and disappear from your account within 3-5 business days without actually processing and posting to your account statements. Your charging session total should be the only processed transaction fully posted to your bank account.
If any authorization hold charges post to your account, then please contact the EVgo Charging Crew right away. You can submit a request to our team specializing in billing issues, and they will follow up with you in about 1-2 business days.
Please try to report any billing disputes within 30 days of the transaction.
Our billing support team is typically able to issue a quick refund for these issues when contacted within 30 days of the transaction. After 30 days, our team must work with the credit card payment provider, and we sometimes see delays depending on the issue.
The EVgo Charging Crew can only assist with billing disputes once a transaction has been fully processed and posted to your bank account. If the transaction is still pending, please wait until it posts before reaching out.
Once it's posted, click here to submit your dispute. We're happy to assist!