Stop a charging session

When you're ready to end a charging session, you'll often find that the session has already ended on its own. At EVgo fast charging stations, the session will end automatically if your battery is full or after 120 minutes, whichever comes first.

If you want to stop the session on your own, it depends on the charger type:

 

 

Important note from the EVgo Charging Crew:

Your charging session must be completely stopped before you can unplug a fast charger connector from your vehicle.

If you cannot stop the charge using the guidance in this article or need additional assistance for any reason, please contact the EVgo Charging Crew at 877-494-3833. Our Call Center team is available to support you 24/7, 365 days a year. 

 

Looking for your receipt or transaction history? It's all in your EVgo account!

Learn more from the articles in our Billing and Payments section

 

 

Stop your session at a DC fast charger

EVgo's DC fast chargers will automatically stop after a 120 minute session has been completed or your vehicle's battery is full. If you'd like to stop a charge sooner, you can select the Stop button on the charger screen.

After a charging session has started, will see a Stop button appear on the screen.

Please note that you may need to select the connector which you are using to charge before the Stop button will appear on the screen.

Session screen - active with stop button.jpg

In an emergency:

On most fast chargers, there is a red emergency stop button. You should only use this in case of an emergency to ensure the safety of the charger and the vehicle. If you think you may need to use the emergency stop, please contact the EVgo Charging Crew at 877-494-3833. The team will happily walk you through the process if you need to use this option!

 

 

Stop your session at a Level 2 charger

L2 chargers will also automatically stop charging if your battery is full. To stop the charge manually, you can remove the connector from your vehicle and place it back on its dock.

Beware of 'trickle charging' on L2 chargers!

For L2 chargers, the session ends when the connector is unplugged from the vehicle. This means that even after a vehicle is fully charged and charging stops, the session has not completely ended. If you want the charge to end at that time, you should go back to your vehicle and unplug to fully end the session.

If you do not remove the connector after the vehicle is charged, you may experience 'trickle charge'. Over time, even when not in use, batteries can lose energy. If plugged into an EVgo station, the charger will notice that the vehicle is no longer fully charged and start the charge again. 

 

 

Emergency Stop

On most fast chargers, there is a red emergency stop button. You should only use this in case of an emergency to ensure the safety of the charger and the vehicle. 

 

If you think you may need to use the emergency stop, please contact the EVgo Charging Crew at 877-494-3833. Our Call Center team is available to support you 24/7, 365 days a year, and they will happily walk you through the process if you need to use this option!

 

Reset the emergency stop

If you use the Emergency Stop button, be sure to follow the instructions on the charger screen to reset. Failing to reset may disable the charger for the next driver until the reset is complete.

If you have just arrived at the station and there is a message on the charger screen that refers to the Emergency Stop button being pressed, follow the charger screen's steps to reset.

In general, you can expect to:

  1. Twist the red button clockwise (to the right)
  2. Twist until the button pops out

 

 

 

estop.jpg

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