Start a charge: RFID Program Card

Updated

If you have an EVgo account and received your EVgo RFID program card, then you can use it to quickly start a charge after it's been activated. The RFID program card is a great backup if you are charging in a location with a poor signal or simply prefer to start a charging session without using your mobile device.

 

If you have any other questions or need additional support, please contact us! The EVgo Charging Crew is available for urgent issues by phone 24/7, 365 days a year at 877-494-3833. 

 

Start a charging session with your RFID program card

When you arrive at the charger:

  1. Select the appropriate connector for your vehicle
  2. Insert the connector into your EV’s charge port
    • Be sure to listen for the click!
  3. Select the RFID payment option on the charger screen
  4. Tap your RFID program card where indicated on the charger until you hear a beep
    • Be sure not to tap and remove the RFID card too quickly; it can help to almost rub the card against the RFID reader.
    • Check that no other magnetic or electrical objects, like a phone, are interfering with the signal.
    • On some chargers, you'll tap your RFID to the credit card reader.
  5. If you have signed up to receive alerts, you'll receive a notification that your vehicle has started a charge!

 

Charge with your EVgo RFID card

 

 

 

 

Quick tips from the EVgo Charging Crew:

  • Be sure to activate your RFID program card!
  • Give the reader enough time to recognize the card.
    • Be sure not to tap and remove the RFID card too quickly; you will hear a beep when it recognizes the card. It can help to almost rub the card against the RFID reader.
  • Be careful of anything interfering with the signal.
    • The RFID readers on EVgo station will try to read anything digital nearby, such as a phone, smart watch, or even a magnetic bracelet.
    • To prevent the RFID reader from sensing the magnet on another device instead of the RFID card, keep your phone and other cards in your car or away from the reader as you tap your EVgo RFID program card.
  • Consider replacing the card if there is damage.
    • Like many RFID-enabled cards, certain conditions can cause damage to the card (such as exposure to high heat, water, extreme bending, strong magnets, or held too close to a mobile device for extended periods).
    • If a card is physically damaged, it may be time to deactivate it and request a new RFID program card.
      • We recommend treating your RFID program card like a credit card, keeping it in a safe, flat space in your wallet.
  • On some chargers, you'll tap your RFID to the credit card reader. Check for signage that will tell you do do this.
  • Contact us if a specific charger continually has trouble reading the card.
    • If you know your RFID program card works at most locations, but you seem to have regular issues at a specific charger, please let us know! Submit a request and include a few details about your experience; we'll make sure the issue is escalated to our technical team to review.

 

Looking for more help?

Regardless of the issue, the EVgo Charging Crew is here to help, 24/7. We want every charge to be quick and easy to get you back on the road! Please call the EVgo Charging Crew for urgent support at 877-494-3833 or submit a request to our team that handles all billing matters.

Check out our full guide to Start a charging session with EVgo

 

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