Important notes:

Receipts are not available for transactions that take place without an EVgo account.

We highly recommend enrolling in an account with EVgo for access to your full transaction history and any receipts. Even with our free Pay As You Go plan, you'll benefit from reduced charging rates, EVgo rewards, access to EVgo gated locations, the ability to reserve a charger, and more!

Learn more about enrolling in EVgo

If you are enrolled in an EVgo plan and would like to use your plan benefits, you should not use the credit card reader to initiate your charging session!

Always initiate your charging sessions with the EVgo app or your RFID program card. If you are unable to start a charge using those methods, then you should call the EVgo Charging Crew for support at 877-494-3833! The team will be able to help resolve the issue or start your charge remotely while tying it to your EVgo account.

If you need support to start a charging session or have any questions, please contact us! The EVgo Charging Crew is available for urgent issues by phone 24/7, 365 days a year at 877-494-3833. 

Reminders about credit card charging sessions:

For the best experience with EVgo, we highly recommend that you sign up for an EVgo account! Even with the free Pay As You Go plan, you'll have access to any transaction history, receipts, discounted pricing, updates on your charging sessions, and more!

• Note that sessions initiated by credit card will incur a transaction fee, and transactions will not be tied to any EVgo account when initiated this way. If you have an EVgo account, be sure to start your charging session with the EVgo app, your RFID program card, or call the EVgo Charging Crew for support.
• Some stations do not accept payment outside of the EVgo app or RFID card, and you will need to contact us for further assistance starting your charge.
• Reminder: Receipts are unavailable at the charging stations or when you pay by credit card with our Charging Crew. This is why we highly recommend that you enroll with an EVgo account so you can get the best rates and have access to your charging history and invoices. Learn more about accessing Receipts in your EVgo account.

Quick tips from the EVgo Charging Crew:

When someone has difficulty starting a charge, we see a variety of reasons that cause the issue. If the reason is specific to using a credit card reader:

• Be sure you are using the credit card reader; the 'Tap Card Here' space is intended for EVgo RFID program cards only.
• Be sure to use a physical credit card; at this time, we are limited in our ability to accept virtual payments like ApplePay or Google Pay.
  • Pre-authorization holds can be up to $40 depending on the charger; please do not attempt to use a virtual payment method!
• If you are using a debit card or pre-paid card and the authorization hold exceeds the card balance, then you may not be able to reattempt using the payment method without contacting your bank. Pre-authorization holds can be up to $100 depending on the charger each time you swipe the credit card.
• If it's your first time using an EV public charger, your bank may flag the transaction and place a hold on your card. This also occurs if you attempt to make a payment with the same card multiple times.

For the best experience with EVgo, we highly recommend that you sign up for an EVgo account! Even with the free Pay As You Go plan, you'll have access to any transaction history, receipts, discounted pricing, updates on your charging sessions, and more!