Start a charge: Credit card at the station

If you do not have an EVgo account, you can start a charging session at the station itself with your credit card. There are currently three options to pay when using a credit card:

  1. Start a session with a credit card reader directly on the charging unit
  2. Start a session at a credit card kiosk at the location
  3. Contact the EVgo Charging Crew

When you arrive at the charging location, you'll notice if card readers are located at the charging unit or if there is a kiosk for all chargers at the location. Based on what you see, select the method above to jump to more details.

 

Important notes:

Receipts are not available for transactions that take place without an EVgo account.

We highly recommend enrolling in an account with EVgo for access to your full transaction history and any receipts. Even with our free Pay As You Go plan, you'll benefit from reduced charging rates, EVgo rewards, access to EVgo gated locations, the ability to reserve a charger, and more!

Learn more about enrolling in EVgo

 

If you are enrolled in an EVgo plan and would like to use your plan benefits, you should not use the credit card reader to initiate your charging session!

Always initiate your charging sessions with the EVgo app or your RFID program card. If you are unable to start a charge using those methods, then you should call the EVgo Charging Crew for support at 877-494-3833! The team will be able to help resolve the issue or start your charge remotely while tying it to your EVgo account.

 

More quick links:

If you need support to start a charging session or have any questions, please contact us! The EVgo Charging Crew is available for urgent issues by phone 24/7, 365 days a year at 877-494-3833

 

 

Start a charging session with your credit card at the charging unit

  1. Select the appropriate connector for your vehicle
  2. Insert the connector into your EV’s charge port
    • Be sure to listen for the click!
  3. Select the Credit Card payment option on the charger screen
  4. Swipe, tap, or insert your credit card at the credit card reader
    • Be sure to use the available credit card reader! The 'Tap Card Here' space is intended for EVgo RFID program cards only.
  5. Enter any information requested on the charger screen

When the charging session has successfully begun, the power will begin to flow to your vehicle and you will see the charging session progress on the charger screen.

Charge with EVgo using your credit card

 

 

Start a charging session at a credit card kiosk

  1. Select the appropriate connector for your vehicle
  2. Insert the connector into your EV’s charge port
    • Be sure to listen for the click!
  3. Select the Credit Card payment option on the charger screen
  4. Swipe, tap, or insert your credit card at the credit card kiosk
    • You will likely find a standalone kiosk for all stations at the location. The 'Tap Card Here' space on the charger itself is intended for EVgo RFID program cards only.
  5. Select the charger you're using on the credit card kiosk
  6. Select the appropriate connector on the credit card kiosk 

When the charging session has successfully begun, the power will begin to flow to your vehicle and you will see the charging session progress on the charger screen.

Location - kiosk example.jpg

 

 

 

Reminders about credit card charging sessions:

For the best experience with EVgo, we highly recommend that you sign up for an EVgo account! Even with the free Pay As You Go plan, you'll have access to any transaction history, receipts, discounted pricing, updates on your charging sessions, and more!

  • Note that sessions initiated by credit card will incur a transaction fee, and transactions will not be tied to any EVgo account when initiated this way. If you have an EVgo account, be sure to start your charging session with the EVgo app, your RFID program card, or call the EVgo Charging Crew for support.
  • Some stations do not accept payment outside of the EVgo app or RFID card, and you will need to contact us for further assistance starting your charge.
  • Reminder: Receipts are unavailable at the charging stations or when you pay by credit card with our Charging Crew. This is why we highly recommend that you enroll with an EVgo account so you can get the best rates and have access to your charging history and invoices. Learn more about accessing Receipts in your EVgo account.

 

 

Quick tips from the EVgo Charging Crew:

When someone has difficulty starting a charge, we see a variety of reasons that cause the issue. If the reason is specific to using a credit card reader:

  • Be sure you are using the credit card reader; the 'Tap Card Here' space is intended for EVgo RFID program cards only.
  • Be sure to use a physical credit card; at this time, we are limited in our ability to accept virtual payments like ApplePay or Google Pay.
    • Pre-authorization holds can be up to $40 depending on the charger; please do not attempt to use a virtual payment method!
  • If you are using a debit card or pre-paid card and the authorization hold exceeds the card balance, then you may not be able to reattempt using the payment method without contacting your bank. Pre-authorization holds can be up to $100 depending on the charger each time you swipe the credit card.
  • If it's your first time using an EV public charger, your bank may flag the transaction and place a hold on your card. This also occurs if you attempt to make a payment with the same card multiple times.

For the best experience with EVgo, we highly recommend that you sign up for an EVgo account! Even with the free Pay As You Go plan, you'll have access to any transaction history, receipts, discounted pricing, updates on your charging sessions, and more!

 

Looking for more help?

Regardless of the issue, the EVgo Charging Crew is here to help, 24/7. We want every charge to be quick and easy to get you back on the road! Please call the EVgo Charging Crew for urgent support at 877-494-3833 or submit a request to our team that handles all billing matters.

Check out our full guide to Start a charging session with EVgo

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