Before you can begin charging with EVgo, you must enroll and then verify your contact information. Phone number verification is the most important step to using your account.
Verify your mobile phone number
During EVgo enrollment, you will need to verify your phone number after providing it. You will not be able to start charging with your EVgo plan until your phone number is verified.
- Tap Submit after you enter your valid mobile phone number
- Be sure to use a phone number that can receive text messages
- Check your incoming text messages for the EVgo verification code
- Enter the 6-digit code on the Confirm your number screen
- Tap Submit to complete the verification process
Phone verification troubleshooting
Have you previously registered for an EVgo account?
If you see a message stating that your phone number is in use by another account, then please verify whether you have held an EVgo account or previously started enrollment. Users who have deleted an old account associated with their phone number or previously attempted (but never completed) enrollment often have issues creating a new account.
If the verification code texted to your phone does not work in the EVgo app, please:
- Double-check the code entered. If you confirm the code was entered correctly, then
- Request a new code by tapping I Didn't Get a Code on the verification screen.
If you have never had an account and have already requested a new code more than 2-3 times, then please contact us! There is likely a backend issue that the support team will need to escalate to resolve.
Verify your email address
You should also verify your email as soon as possible - email verification will allow you to receive statements, notifications, and special EVgo offers. You'll receive an email from support@evgo.com with a subject line: Welcome to EVgo. The email will contain a verification link that you can click to complete setting up your email username.
Resend a new email verification link
If the verification link for your email has expired, then you can request a new link by tapping the menu icon (☰) > Profile > Email.
If you are not receiving the verification email(s), be sure to check your spam/junk folders; the link will appear in a message titled Welcome to EVgo or Verify your email. We also recommend adding support@evgo.com to your contacts to avoid the issue in future.
Confirm your email is verified
After you have successfully verified your email, you'll receive a message from support@evgo.com that confirms it. The subject will read Thank you for joining EVgo.
You can also check that your email is verified from the EVgo app; you'll see a Verified indicator next to your email if you tap the menu icon (☰) > Profile > Email.