Charging location QR codes

With EVgo Access®, members can use charging stations located within select paid parking structures. Because you're already paying EVgo for your charge, we will provide you with a QR code that pays for parking while you charge.

You can find some common questions and tips for using QR codes below:

 

Important notes:

  1. You must have an EVgo account and use the EVgo app to access our chargers in select paid parking structures.
  2. Always call the EVgo Charging Crew for further support if you experience issues with the EVgo Access QR code OR you find that you need to pay to enter a parking structure to charge. You must have a call logged in our system related to a QR code request in order to qualify for any potential parking ticket reimbursement. The team is available by phone 24/7, 365 days a year at 877-494-3833.
  3. Above the EVgo Access QR code in your EVgo app, please review the disclaimer for using the EVgo Access in paid parking structures.
    • The QR code is required for entry and exit. The code is valid 2.5 hours if charging session occurs. Not charging, exceeding the allotted time, or any other violations will incur the day rate fee of $(varies by parking structure).

 

 

Access the QR code

You must use the EVgo app to access our chargers in select paid parking structures. If a charging location is in a paid parking structure, you'll see an EVgo Access button next to the Get Directions button on the station profile (see below).

To generate the QR code:

  1. Find the charging location in the EVgo app
  2. Tap EVgo Access at the bottom of the station profile

App - QR code EVgo Access.png

After you generate the QR code for that charging location, you can access it at the top of your EVgo map for as long as it's active.

App QR code - quick access.png

When you arrive at the parking structure, look for the EVgo scanner that will allow you to enter the area and charge!

QR code scan clip art.png

 

The QR code is not appearing or will not scan - what can I do?

You can find a link to our QR Code Troubleshooting Tips above the actual QR code in the EVgo app (see below). If the code won't scan, we suggest:

  • Hold your phone 8-12 inches away and slowly move it toward the QR reader
  • Turn the brightness on your phone to 100%
  • Wipe your screen in case any dust is interfering
  • Use the original QR code from the app, not a screenshot
  • Be careful to angle your phone to be level with the QR reader
  • Watch that your shadow does not interfere with the QR code

If the code continues not to scan (or has not appeared at all), there are a variety of reasons that could cause this - sometimes too many users request a code and never use it; sometimes the populated code is corrupted.

The EVgo Charging Crew will be able to take a closer look into the matter for you to determine the cause of the issue and find a solution. The team is available by phone 24/7, 365 days a year at 877-494-3833.

Note: While our call center agents can resolve most QR code issues in real-time, they must sometimes escalate the issue internally. As a last resort, our agents may direct you to take a parking ticket and submit it later for reimbursement in the form of a charging credit. If this happens, you must have a call logged in our system related to a QR code request in order to qualify for reimbursement. 

 

How long is my QR code valid?

If an EVgo charger is located within a paid parking structure, we'll provide a QR code that gives you access to the parking structure for 2.5 hours. This is typically ample time to charge as all fast-charging sessions will end after 60 minutes or until the battery is full.

You are required to scan the QR code again to leave the parking structure; if you have stayed longer than 2.5 hours, you will be billed in your EVgo account later for the overstayed parking time. 

 

Will EVgo reimburse me if I paid to enter and exit a location to charge?

If the EVgo Charging Crew is unable to resolve a QR code issue, they may direct you to take a parking ticket and submit your parking receipt later for reimbursement.

We keep a log of all calls to the EVgo Charging Crew; so long as there is a call logged where you attempted to resolve a QR code issue, then we are happy to reimburse you in the form of a charging credit. If there is no record that you attempted to contact the EVgo Charging Crew for support before your charging session, then we are unable to honor a reimbursement.

If you ever find that you need to pay to enter a parking structure to charge, please always call the EVgo Charging Crew for further support first. The team is available by phone 24/7, 365 days a year at 877-494-3833.

 

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EVgo Charging Crew: 877-494-3833
Available 24/7, 365 days a year