Why is the charger broken/not working?

The reasons for a broken charger can vary greatly - we sometimes see issues with broken or missing parts, physical damage, software, and more. The EVgo app will simply let you know which chargers on the map are out of service, hopefully helping you to find an available and working charger before you visit the station.

If you do see a broken charger, please contact our team to let us know it's broken. Even if already reported, we always appreciate additional details or images of the broken charger. Our tech team typically prioritizes broken chargers based on the information we have been provided. Email photos to support@evgo.com with the charger name or asset ID.

For most broken chargers, you can submit a request to provide details that the team will need. However, if the broken charger requires urgent attention, call the EVgo Charging Crew right away! 

Urgent situations can include:

  • If something appears dangerous, such as exposed wires (open door to an electrical panel or a cut in the cable or cable is missing)
  • If you see or smell smoke, burning smell, or fire
  • If you see extensive damage, like a station that appears struck by a vehicle
  • Something leaking from the charger or Millbank (electric box)
  • Anything your judgment tells you is urgent - it never hurts to call!

The team is available by phone 24/7, 365 days a year at 877-494-3833.

 

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EVgo Charging Crew: 877-494-3833
Available 24/7, 365 days a year