Is there anything I should know before charging with EVgo?

Public fast chargers are different than chargers at home or in workplaces. The connectors differ, and there is more to know about troubleshooting with higher-powered chargers. Many manufacturers know this and will provide resources for you related to using fast chargers.

We always recommend taking a few moments to do some research before your first time at a fast charger. You can:

  • Ensure EVgo will work for your needs, like your location or vehicle:
  • Review your vehicle's Owner's Manual for details about using the fast charger ports
  • Search online for resources, like videos or community forums, where EV makers and other drivers provide valuable insight into charging experiences (luckily the EV community loves to share!)
  • Check out EVgo's EV101 to learn more about EV charging: 
  • Create your EVgo account ahead of time!
    • You can enroll in our Pay As You Go plan for no monthly fee to get started (more on plans here: Select your plan)
    • Adding your vehicle will ensure you only see locations that suit your charging plug needs
    • Having your EVgo program card ready and activated always makes charging easier!

Already signed up for EVgo and looking for where to start?

Check out our Get started with EVgo guide!

And if you have any other questions or need additional support, please contact us! The EVgo Charging Crew is available for urgent issues by phone 24/7, 365 days a year at 877-494-3833. If you have any non-urgent questions or feedback, submit a request! Our team will get back to you within 1-2 business days on any matters.



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EVgo Charging Crew: 877-494-3833
Available 24/7, 365 days a year