If a charger is out of service, how will I know when it’s back online?

We always try to get any chargers fixed and available within a day, for our benefit and yours! That said, after the charger is reported and in the process of repair, the resolution time will always vary. EVgo works with a variety of charger manufacturers, so repairs often depend on the location and type of maintenance needed. 

Chargers can go under maintenance for many reasons, and repair timelines can vary greatly. EV charging equipment has also been impacted by manufacturing shortages like many other industries, so it's incredibly difficult to know when the charger will be back online, especially if any parts are needed.

We do our best to keep members updated if a saved charger or a charger in their area is back online, and the best way to stay updated is to continue checking the EVgo app and PlugShare for updates. You're also welcome to submit a request to the EVgo Charging Crew - the team is happy to make a note internally and notify you if the charger goes back into service. 

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