If you need to edit or update the email tied to your EVgo account, you can do so from the EVgo app or by contacting the EVgo Charging Crew.
Feel free to select an option below for more information:
- Request the EVgo Charging Crew to update your email
- Update your email on the EVgo app
- View your email on the web (account.evgo.com)
Important note for your EVgo Rewards™ login:
Updating your email username in your main EVgo account will not update your login credentials in the EVgo Rewards™ portal. If you have edited your email in your EVgo account, you should log in with the email you used to enroll with EVgo or submit a request for the EVgo Charging Crew to update your EVgo Rewards™ credentials to match your main account.
If you need additional assistance with updating your profile details, feel free to check out our EVgo Account FAQs or submit a request to the EVgo Charging Crew. The team is committed to answering all requests within a business day.
Request the EVgo Charging Crew to update your email
The EVgo Charging Crew is happy to help you update or edit the email tied to your EVgo account! Please submit a request and provide the following:
- The email currently tied to your EVgo account
- Basic verification details, like the name and phone number tied to your account
- The full email ID that you would like to have tied to your EVgo account
After the EVgo Charging Crew updates the email, you will receive a message from firstname.lastname@example.org to verify the updated email and tie it to your EVgo account.
Update your email on the EVgo app
- From the landing page, tap the menu icon (☰) in the top left
- Select Profile toward the bottom of the menu panel
- From Your Profile Screen, tap Email
- Edit or update the email ID shown on the Edit Your Email screen
- Enter your current account password
- Tap Save in the top right when you've finished your edits
- If the password is incorrect, you will see an error and the email will not be changed
- Check the updated email inbox for a message from email@example.com to verify the updated email and tie it to your EVgo account
View your email on the web (account.evgo.com)
- In the upper right corner of the screen, select Profile
- From Personal Info page, you can view the email ID tied to your EVgo account