Reset your password

Forgot your password, or are you ready for a change? No worries - you can use the EVgo mobile app to reset your password. Scroll or select an available quick link for more information.

Password reset from the EVgo app login screen

1. Select Log In from the landing page of the mobile app
2. Tap Reset Password below the fields for login credentials
3. Enter the email tied to your EVgo account and click Reset
   • The EVgo app will confirm if it has recognized your email; when successful, you'll see a pop-up to confirm a password reset email was sent to your inbox
4. Check your email for a message from support@evgo.com titled "Reset your Password"
5. Select or copy and paste the password reset link from the email
6. Enter and confirm your new password
   • Your must provide a new password that you've never used before, and it must contain all of our password requirements.
7. Click Reset Password to confirm your new password
8. When successful, you'll be taken back to the sign in page to log into your account with your new password
9. Reopen the EVgo mobile app to log into your account with your new password

Password reset from your EVgo app profile

1. Tap the menu icon (☰) at the top left of your screen in the EVgo app
2. Select Profile within the Main Menu panel
3. Select Password within the Account Settings menu at the bottom of the profile screen
4. Enter your Current Password
5. Enter your New Password
   • Your must provide a new password that you've never used before, and it must contain all of our password requirements.
6. Tap Save to change your password