Reset your password

Forgot your password, or are you ready for a change? No worries - you can use the EVgo mobile app to reset your password. 

Reminder: All EVgo passwords must contain:

  • Minimum of 8 characters (and maximum of 20)
  • At least one UPPERCASE letter
  • At least one lowercase letter
  • At least one (1) Number
  • At least one special character (!, @ ,# ...)

 

If you need additional assistance, such as any errors or not receiving the password reset email, feel free to contact the EVgo Charging Crew at 877-494-3833. Our Call Center team is available to support you 24/7, 365 days a year.

 

 

Password reset on the EVgo app

In the EVgo mobile app, you can reset your password from the login screen or from your profile while logged into your EVgo account.

From the login screen:

  1. From the landing page of the mobile app, select Log In
  2. Tap Reset Password below the fields for login credentials
  3. Enter the email tied to your EVgo account and click Reset
    • The EVgo app will confirm if it has recognized your email; when successful, you'll see a pop-up to confirm a password reset email has been sent to your inbox
  4. Check your email for a message from support@evgo.com titled "Reset your Password"
  5. Select or copy and paste the password reset link
  6. Enter and confirm your new password
  7. Click Reset Password to confirm your new password
  8. When successful, you'll be taken back to the sign in page to log into your account with your new password
  9. Reopen the EVgo mobile app to log into your account with your new password

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From Your Profile:

  1. From the landing page, tap the menu icon () in the top left
  2. Select Profile within the Main Menu panel
  3. Select Password within the Account Settings menu at the bottom of the profile screen
  4. Enter your Current Password
  5. Enter your New Password
  6. Tap Save to change your password

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