Guide to EVgo notifications

Notifications are important to many in the EVgo community, and every new account has default settings which work for most members. That said, we know everyone's needs and preferences are different!

This article breaks down the types of notifications you can receive from EVgo and some tips from the EVgo charging crew along the way. If you're looking for directions to update your notifications settings, check out our article: Manage your notification settings

Notification status

Most notifications will default to active when available. You'll need to tap the notification method under a specific notification in order to turn that notification on or off. More simply: Tap any blue settings to turn them off, or tap again to turn them back on!

• Activated notifications appear blue (Session Ended - Email)
• Deactivated notifications appear black (Session Started - Email)
• Unavailable notifications appear grayed (Failed to start - Email)

Notification methods

You can Regardless of where you manage your notification settings, the options on how to receive notifications will always be the same. Here's some added information on what to expect for Email, Push/App, and SMS text notifications:

Email notifications

• When active, we'll send a message to the email tied to your EVgo account.
• Recommended for: Account and/or RFID notifications
• Helpful tips:
  • All account-related notifications will come from support@evgo.com. Be sure to add this email ID to your contacts to avoid emails landing in your junk/spam folders.
  • Note that we will always send an email for password updates, email verification, and important EVgo plan and membership updates.
  • If you no longer wish to receive marketing emails, then you will need to unsubscribe directly on those email notifications

Push/App notifications

• You'll receive Push/App notifications if all of the following are true:
  • The push/app notification is active in your EVgo account
  • You have downloaded and logged into the EVgo app on your mobile device
  • You have notifications enabled for the EVgo app in your mobile device settings
• Recommended for: Charging and some account notifications
• Helpful tips:
  • From Google support: Control notifications on Android
  • From Apple support: Use notifications on your iPhone or iPad

SMS (text) notifications

• When active, we'll send a text to the phone number tied to your EVgo account.
• Currently available for: Marketing promos
• Helpful tips:
  • Note that we will always send a text to verify a phone number; you cannot opt out of text verification messages.
  • Please be aware that standard text messaging rates from your carrier may apply.

Notification options

In the EVgo app, you can manage notifications for:

• Chargers:
  • Session Started
  • Failed to start
  • Session ended
• Your Account:
  • Password change
  • Payment failed
  • Credit Card expiring
  • Autocharge+ Car Confirmation
  • Plan ending
  • Plan is ending in 1 month
  • RFID Program Card suspended
  • Statement available
• RFID
  • New RFID Program Card sent