We understand that life happens! If you no longer have your RFID program card - especially if it is lost or stolen - you should immediately suspend or deactivate* the card.
*Tip from the EVgo Charging Crew:
- Suspending your RFID Program Card will allow you to reactivate it if you find it at a later date.
- Deactivating the card completely will remove it from your account entirely.
After suspending or deactivating your RFID program card, you can always start a charging session using the EVgo app on your mobile device or request a new program card.
Suspend or deactivate from the EVgo app
- From the landing page, tap the menu icon (☰) in the top left
- Select Program Cards within the menu panel
- Select the card number you wish to suspend or deactivate
- Tap Suspend Card or Deactivate Card
Suspend a card on the web (account.evgo.com)
- Select Billing & Payments from the main menu on the left
- Select the RFID Program Cards tab at the top of the page
- Select the card number you wish to suspend
- Scroll to the Manage Card section at the bottom of the page
- Click the red Suspend or Deactivate button
- Confirm in the pop-up to complete the action
Need more support?
If you cannot suspend or deactivate your RFID Program Card right away, contact the EVgo Charging Crew at 877-494-3833. Our Call Center team can support you 24/7, 365 days a year.
If you'd like the team to issue a new card for you as well, they will request your full name and verify your address.