Members in your EVgo account

With EVgo, you can organize access for your family and friends within your account at no additional cost! By inviting family and friends as Members of your account, you can give them autonomy over their charging needs while still controlling most of the main account (such as managing payment methods and earning EVgo Rewards™).

Scroll or select an available quick link for more information.

Why not simply share your login information with your family?  

While you can certainly share your EVgo account login details with other individuals who use your account, we do not recommend doing this. It adds risk to your account security, and you may not want certain individuals to have full access to your billing details, EVgo Rewards™ credits, or transaction history.

EVgo Member accounts will give your account's EVgo Member(s) autonomy over their use of the EVgo Network, however it limits their access to some of your account information.

 

Benefits of an EVgo Member account

As the main account owner, you will be responsible for managing the majority of your account details. Here are some key benefits of creating an EVgo Member account:

  • Make EVgo work for your family’s needs
    • You can assign specific vehicles and even payment methods to your account Members.
  • Limit access to certain account details
    • Members can see their own charge history and the basics of your EVgo contract, however, they are unable to access your main account's transaction history or card details.
  • Keep transactions clear
    • With their own RFID card and EVgo app access, you'll always know who initiated the charges in your EVgo account.
  • Provide independent use of EVgo services
    • Members can manage their own account details, transactions, and even vehicles, or payment methods (if they add their own payment method).
  • Simplify contact with the EVgo Charging Crew
    • Our support team is available 24/7, 365 days a year because many users need support! Our team will always verify who is calling before assisting with an issue. When members have their own account, the team will verify the information on the Member account (not your main account), which often makes for a much smoother experience when we're needed!
  • Consolidate your EVgo Rewards™

 

A note about EVgo Rewards™ and EVgo Member accounts

All EVgo Rewards™ points from member transactions are tied to the main EVgo account; this means that the main account holder will benefit from EVgo Member charging sessions. Because EVgo Member accounts use payment methods managed by the main account, any Member charging sessions will go toward the main EVgo account for EVgo Rewards™. 

If you would like to earn your own EVgo Rewards™, then consider signing up for a new EVgo plan.

 

Quick links to further EVgo Member account resources

 

Need more support?

If you need additional assistance with account Members, please submit a request to the EVgo Charging Crew. The team is committed to answering all requests within a business day.

 

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