Authorization holds

Whenever you attempt to make a payment on a credit card reader at an EVgo station, our payment provider will place a pre-authorization or temporary hold on your account.

These typically appear as 'pending' transactions and disappear from your account within 3-5 business days without actually processing and posting to your account statements. Your charging session total should be the only processed transaction fully posted to your bank account.

An important note related to billing disputes

The EVgo Charging Crew is always happy to look into billing disputes; however, we are only able to assist with transactions that have been fully processed and posted to your bank account. If a transaction is in Pending status, please wait until the transaction is fully posted before contacting us.

After the disputable pending transaction fully posts to your account, then please submit any billing disputes to our team dedicated to billing matters using the form here:

Submit billing dispute

 

 

How to submit a dispute of posted authorization holds

If any authorization hold charges post to your account, then please contact the EVgo Charging Crew right away. You can submit a request to our team specializing in billing issues, and they will follow up with you in about 1-2 business days.

After the disputable pending transaction fully posts to your account, please submit any billing disputes to our team dedicated to billing matters using our form here.

Please try to report any billing disputes within 30 days of the transaction.

Our billing support team is typically able to issue a quick refund for these issues when contacted within 30 days of the transaction. After 30 days, our team must work with the credit card payment provider, and we sometimes see delays depending on the issue.

 

 

Are you seeing multiple charges for $30-40 from Hunt Valley, MD related to EVgo services?

One of our payment providers is currently experiencing an issue where pre-authorization charges sometimes fully process and post to a customer's card statement. If you see a $30 charge, this usually means you attempted to use a virtual payment method, which EVgo chargers cannot accept; if you see a $40 charge, this was likely a standard attempt to swipe your card.

Regardless of the cause, if these charges full process and are posted to your bank account, please submit a request to the EVgo Charging Crew for review within 30 days of the transaction date.

 

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